Shipping & Delivery

Once I place my order, how soon will it be shipped?

Avia.com ships out all Expedited and Priority orders within 24 hours, and all Standard orders within 24-48 hours.

What shipping speeds and rates does Avia.com offer?

Avia.com offers Standard Shipping (3-5 Business Days) on all orders under $49 for a flat rate of $4.99.
Avia.com offers Free Standard Shipping (3-5 Business Days) on all orders over $49 within the contiguous US.
You can upgrade your shipping speed to 2-Business Days. Price shown at checkout (varies by weight/location).

Do you ship outside the contiguous US?

Avia.com now offers international shipping! Click on 3rd party link within the product to make your purchase.

Questions about my order

Can I make changes to my order once it's placed?

Our goal is to get your order shipped as soon as possible so it gets to your doorstep on time. As a result, once an order is placed, we generally don’t have much time to make any edits to your order.
However, if you’ve just placed your order and it’s during regular business hours, be sure to give us a call or shoot us a message and we’ll do our best to help you out!

When will my order arrive?

[**Click here**](/content/pages/order-status "Order Status"/index.html) for shipping updates on your order!

Returns & Exchanges

What is Avia's return policy?

Avia offers Free 45-Day returns and Exchanges for all orders placed within the contiguous US. Avia will gladly authorize returns of any unworn merchandise made on Avia.com. Merchandise must be returned and received undamaged, in the original packaging.
The full value of the merchandise you return will be refunded. Returns and exchanges can be made here, and a return label will be automatically generated for you, free of charge.

Can I return used sneakers?

Feel free to try on your new kicks but don't wear them out! All returns must be shipped back in its original condition and in the original packaging. Damaged returns or returns without the original conditioning may be refused.

Can I return a product purchased from outside Avia.com?

Product bought anywhere outside of AVIA.com cannot be returned at AVIA.com and must be returned to the respective retailer.

I've sent back my order - when will I receive my refund?

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving and inspecting it. You'll receive an email notification once we've processed your return.